Policy

 

Keyshelle Lips, Skin, and Fragrance

Welcome to Keyshelle Lips, Skin, and Fragrance! We are dedicated to providing you with premium beauty products. Please review our policy to ensure a smooth and enjoyable shopping experience.

1. All Sales Are Final

All purchases are final. For hygiene and safety reasons, we do not accept returns or exchanges on any products.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. Provide:

  • Your order number
  • A description of the issue
  • Photos of the damage or defect

We will assess the situation and determine if a replacement or refund is necessary.

3. Incorrect Items

If you receive an incorrect item, notify us within 48 hours. We will cover the return shipping for the incorrect item and send you the correct product promptly.

4. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, check with your carrier and neighbors.

5. Order Cancellations and Modifications

Orders cannot be canceled or modified once placed. Please review your order carefully before completing your purchase.

Contact Us

For any questions or concerns, please reach out to our customer service team at:

Thank you for choosing Keyshelle Lips, Skin, and Fragrance!